This Privacy Policy describes how Demandgrow Ltd collects, uses, and discloses your Personal Information when you visit or make a purchase from our site hosted on Squarespace.

Contact

If you have any questions or would like more information about our privacy practices, please contact us by email at info@glowops.co.uk.

Collecting Personal Information

When you visit our site, we collect certain information about your device, interactions with the site, and details required to process your purchases. Additional information may be collected if you contact us for customer support. Below is an overview of the Personal Information we collect and why:

Device Information

  • Purpose of collection: To load the site accurately for you and perform analytics to optimize our site.

  • Source of collection: Collected automatically via cookies, log files, web beacons, tags, or pixels.

  • Personal Information collected: Web browser version, IP address, time zone, cookie data, viewed pages/products, search terms, and site interaction.

Order Information

  • Purpose of collection: To fulfill orders, process payments, arrange shipping, and communicate with you about your order.

  • Source of collection: Collected directly from you.

  • Personal Information collected: Name, billing and shipping address, payment details, email address, and phone number.

Customer Support Information

  • Purpose of collection: To assist with inquiries or issues regarding our products or services.

  • Source of collection: Collected directly from you.

  • Personal Information collected: Name, contact details, and any relevant correspondence.

Sharing Personal Information

We share your Personal Information with third-party service providers to help provide our services and fulfill orders. For example:

  • Squarespace powers our website. Learn more about how Squarespace handles your data here.

  • We use third-party delivery services (e.g., Royal Mail or other couriers) for shipping.

  • We may share your data to comply with legal obligations or protect our rights.

Behavioural Advertising

We use your Personal Information to provide tailored advertisements and marketing communications. Examples include:

  • Google Analytics: Helps us understand how customers use the site. Learn more about Google’s privacy practices here. You can opt out of Google Analytics here.

  • Social Media Advertising: We advertise on platforms like Instagram, Facebook, and TikTok. If you tag us in posts, we may share your content for promotional purposes.

To learn more about how targeted advertising works, visit the Network Advertising Initiative’s educational page.

Using Personal Information

We use your Personal Information to provide services, including:

  • Offering products for sale.

  • Processing payments.

  • Shipping and fulfilling orders.

  • Keeping you informed about new products, services, and promotions.

Retention

We retain your Personal Information for our records unless and until you request its deletion. For more information on your right to erasure, see the "Your Rights" section below.

Cookies

We use cookies to enhance your browsing experience by remembering preferences and tracking site usage. Cookies we use include:

  • Functional cookies: Ensure the website operates properly.

  • Performance cookies: Help us understand user interactions.

  • Advertising cookies: Enable personalized ads.

You can control cookies via your browser settings or learn more at allaboutcookies.org. Please note that disabling cookies may affect your site experience.

Do Not Track

Our site does not alter data collection practices in response to "Do Not Track" browser signals due to inconsistent industry standards.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons.

Complaints

If you wish to make a complaint, please contact us at info@glowops.co.uk. We will respond promptly and work to address your concerns.