OVERVIEW

GlowOps Terms of Service

Effective Date: February 22, 2025.

Welcome to GlowOps! GlowOps is a trading name of DemandGrow Ltd ("we," "us," "our"), registered in England and Wales. DemandGrow Ltd provides consulting services under the GlowOps brand, specializing in operational, marketing, and business growth solutions for aesthetic clinics. By visiting our site and/or purchasing services from us, you agree to be bound by the following Terms of Service ("Terms"), including additional terms, conditions, and policies referenced herein.

SECTION 1 - ACCEPTANCE OF TERMS

By accessing or using our website, services, or products, you engage in our "Service" and agree to be bound by these Terms. If you do not agree, you may not access the website or use our services. These Terms apply to all users of the site, including browsers, vendors, clients, and contributors.

We reserve the right to update or change any part of these Terms by posting updates on our website. Your continued use of the website following changes constitutes acceptance of those changes.

SECTION 2 - SERVICES PROVIDED

GlowOps provides a range of services under DemandGrow Ltd, including but not limited to:

  • Operational Support: HR guidance, compliance, staff training, and business development.

  • Marketing Services: Recall marketing, social media management, SEO, PPC campaigns, and website development.

  • Consultancy Services: Business growth strategies, clinic audits, and financial planning.

Any new features or tools added will also be subject to these Terms.

SECTION 3 - ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence. You may not use our products or services for any illegal or unauthorized purpose. In using the Service, you agree not to violate any laws in your jurisdiction, transmit destructive code, or engage in activities that could harm DemandGrow Ltd, GlowOps, or its users.

SECTION 4 - FEES & PAYMENT TERMS

  • Service Fees: Fees are outlined in individual client agreements. All fees are exclusive of VAT unless stated otherwise.

  • Payment Terms: Invoices must be paid within 7 days of issue unless otherwise agreed.

  • Late Payments: Interest may be charged on overdue payments at 4% above the Bank of England base rate.

  • Additional Costs: Clients are responsible for additional costs related to outsourced services, third-party software, or campaign budgets. These will be communicated in advance.

SECTION 5 - TRAVEL & EXPENSES

GlowOps, operated by Demand Grow Ltd, primarily provides remote services. Travel expenses for on-site visits or events outside Brighton will be charged to the client, including transportation, accommodation, and per diem costs.

SECTION 6 - CLIENT RESPONSIBILITIES

Clients agree to provide accurate information and necessary access to complete services. Delays caused by client inaction may affect project timelines and deliverables.

SECTION 7 - CONFIDENTIALITY & DATA PROTECTION

Both DemandGrow Ltd (trading as GlowOps) and clients agree to maintain confidentiality of proprietary information. DemandGrow Ltd complies with GDPR and applicable data protection laws. Please review our Privacy Policy for details.

SECTION 8 - LIMITATION OF LIABILITY

GlowOps and DemandGrow Ltd are not liable for indirect, incidental, or consequential damages from service use. Our total liability is limited to fees paid for the specific service in question.

SECTION 9 - TERMINATION

  • Contract Termination: Either party may terminate 6 or 12-month contracts with 60 days' written notice before the contract end date.

  • Immediate Termination: GlowOps reserves the right to terminate immediately if terms are breached, payments are consistently delayed, or ethical/legal concerns arise.

  • Post-Termination: All outstanding fees become due upon termination.

SECTION 10 - CLIENT TESTIMONIAL

Clients agree to provide a written testimonial after three months of service, reflecting their experience with GlowOps. Testimonials may be used for marketing with client approval.

SECTION 11 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time. Content may be transferred unencrypted over various networks, excluding credit card information, which is always encrypted.

SECTION 12 - ACCURACY & TIMELINESS OF INFORMATION

We are not responsible for inaccurate or outdated information. Material is provided for general information only and should not be solely relied upon without consulting more accurate sources.

SECTION 13 - GOVERNING LAW

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 14 - CONTACT INFORMATION

For questions about these Terms of Service, contact us at info@glowops.co.uk.

By using our website or services, you acknowledge that you have read, understood, and agree to these Terms of Service.